Home Customer Service

General Customer Service

 

 

Your Account

 

Creating An Account

We encourage you to create an account with us. Doing so entitles you to many premier benefits including: tracking your orders, reviewing your order history, creating a wish list, etc. Registration is free and fast!

 

Tracking Your Order

When your order has shipped, a confirmation email is sent to the email address that was submitted with your order. In that email, you will find the assigned tracking number and the shipping method selected. You may also track your order under your order history on WWEShop.com by logging into your account.

 

Canceling/Changing Your Order

We apologize, but orders cannot be changed or cancelled after being placed. We strongly advise you to review your order before submitting to make sure everything is correct.

 

Wish List & Sharing

With your WWEShop.com account, you may create a Wish List of your favorite WWE merchandise. You may save these items to be added to your Shopping Cart at a later time. You can also email your saved Wish List to your friends and family!

 

Promotions

WWEShop.com regularly offers special promotions to customers on our website. 

 

 

Shopping Our Site

 

Your Shopping Cart

Your WWEShop.com shopping cart will display the items you have added during your visit on our site. Within the shopping cart, you will find item details, including the product name, product number, size, color, price, quantities ordered and availability. We will also display estimated totals and shipping rates. For E.U. customers, all pricing is VAT inclusive.

 

Product Availability

Products sold on WWEShop.com will have their availability clearly noted on the Product Details page. Customers may see the status as either "In Stock," "Pre-Order," "Backordered" or "Out of Stock." Most items are in stock and ready to be shipped within our noted order processing timeframes. Some items may not yet be available, or temporarily out of stock. Expected release dates will be provided for "Pre-Order" items. Estimated "In-Stock" dates will be provided for "Backordered" or "Out of Stock" items. Please note that the product availability date is the date the product is expected in our warehouse. Processing time must be added to these dates. These dates are estimates, and are subject to change.

 

All release and in-stock availability dates are subject to change.

 

Upcoming & Pre-Ordered Items

Upcoming Items: From time-to-time, WWEShop.com may display an item as "Upcoming." This means that the product will be made available for purchase in the near future. An estimated release date may not be listed. However, customers will have the option of entering an email address to be notified when the item will be ready to purchase.

 

Pre-Ordered Items: WWEShop.com will often list a product as "Pre-Order." A pre-ordered item is one that can be purchased prior to its release date, noted on the Product Details page. Please note that if a customer purchases a pre-ordered item, it will not be processed until the release date. The release date is not the expected arrival date for the item to your delivery location.

 

If you purchase a pre-ordered item along with in-stock items, the in-stock items will ship immediately, and a second delivery will be sent when the remaining pre-ordered products are available. Notes will be included on the Product Details page.

 

Backordered & Out of Stock Items

Backordered Items: WWEShop.com may display a product as "Backordered." Due to overwhelming demand, a product may temporarily be out of stock, but can still be purchased. Information on the expected in-stock date will be available on the Product Details page.  If you purchase a back-ordered item along with in-stock items, the in-stock items will ship immediately, and a second delivery will be sent when the remaining back-ordered products are available. Notes will be included on the Product Details page.

 

 

Out of Stock Items: WWEShop.com may display a product as "Out of Stock." If that should happen, the item will not be available for sale, but still visible on our site. An expected in-stock date may be noted on the Product Details page. Customers will have the option of entering an email address to be notified when the item will be ready to purchase.

 

 

Shipping & Handling

 

Order Processing

Our standard order processing time is 1 to 2 business days for all items that are in stock. Most orders that clear payment authorization and are placed before 12h00 GMT will be processed the same day. Processing times are not calculated into the estimated delivery times.

 

Orders are not processed on weekends or U.K. holidays. Extra time may be required for larger orders, international orders and orders requiring additional customer information.  Once submitted, your order cannot be modified or cancelled.

 

Please note that if your order contains a pre-ordered or backordered item, your order will ship in two separate shipments.  The first shipment will consist of products in stock and available for immediate delivery.  The 2nd order will be sent when ALL pre-ordered/back-ordered products are in stock and available to ship.  Please review notes on the product’s description page regarding availability status

 

 

Shipping Methods & Costs

WWEShop.com Europe is able to ship merchandise throughout many countries in Europe.  Depending on your delivery location, different shipping methods will be available. Each ship method has its own regulations and shipping rates.

 

Shipping costs for orders placed on WWEShop.com Europe are based on the cost of the total order. Your shipping total will be displayed during Checkout.

 

All estimated delivery times are calculated on the day an order leaves our warehouse. They are not based on the order date.

 

 

Shipping within Great Britain

 

Packages under 15 kg will be shipped via Royal Mail.  (1 to 2 business days)

 

    • Your order will be shipped via Royal Mail Tracked 48 hour delivery

    • Business days are Monday through Friday, excluding holidays observed within the United Kingdom.

    • Shipping costs are based on the cost of your total order. Your shipping total will be displayed during Checkout

    • Overnight delivery is also offered in the UK via Royal Mail Tracked – 24 hour delivery.

 

 

Shipping within Europe

 

For shipments under 2 kg, your package will be sent via Royal Mail or DPD Classic Tracked.  Standard shipping times are below:

 

 

Scottish Isles..............2-3 business days

 

Ireland........................2-3 days      

 

Austria, Denmark......3-4 days      

 

Bulgaria, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia..........3-7 days      

 

Finland, Italy, Portugal, Spain, Sweden................3-5 days      

 

Greece...................4-9 days

 

Germany................2-3 days      

 

Belgium .................2-3 days      

 

Luxembourg..........2-3 days      

 

Netherlands..........2-3 days      

 

France..................2-4 days      

 

To calculate the expected delivery time, please add the 24-48 hour dispatch time needed to pick, pack and dispatch your order.

 

As an example, for a UK under 2 kg being sent by Royal Mail ordered on a Thursday, the order would be dispatched on Friday/Monday and delivered within two business days from the dispatch date (the following Tuesday/Wednesday).

 

 

What countries does WWEShop Europe ship to?

 

UK, Ireland, Austria, Denmark, Bulgaria, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Finland, France, Greece, Italy, Portugal, Spain, Sweden, Germany, Belgium, Luxembourg, Netherlands

 

 

Payment Information

 

WWEShop.com Europe accepts Visa, MasterCard and PayPalTM.

 

 We do not accept checks, money orders or C.O.D.s under any conditions. Payment must be provided in full at the time of placing of your order.

 

 

Payment Options

 

Online Orders

If you are using a gift card issued by Visa or MasterCard you must have your billing information registered with the card. If your information is not registered with the card, the transaction may be declined, yet an authorization will be placed on your card, which can last for up to 30 days or longer, depending on the issuing bank.

 

Visa, MasterCard:  The CVV number is the 3-digit value printed on the signature panel on the back of Visa, MasterCard.

 

 

What is PayPal?

 

PayPal is an alternate method for purchasing items from WWEShop.com Europe. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.

 

WWEShop.com orders paid via PayPal cannot be accepted over the phone or through the mail.

 

For more information about PayPal, please visit PayPal’s Help Center.

 

Sign-up for PayPal today!

 

 

Telephone Orders

 

For telephone orders, we accept debit/credit cards from Visa, MasterCard.

 

If you are using a gift card issued by Visa, MasterCard, you must have your billing information registered with the card. If your information is not registered with the card, the transaction may be declined, yet an authorization will be placed on your card, which can last for up to 30 days or longer, depending on the issuing bank.

 

 

Mail Orders

 

WWEShop.com Europe does not accept mail orders at this time. Please place your order either at www.WWEShop.com or by calling 0844 692 1222, 7 days a week from 9h00am – 21h00 GMT.

 

 

WWEShop.com Gift Cards

 

  • WWEShop.com gift cards are not able to be redeemed on WWEShop Europe.
  • WWEShop.com gift cards are only able to be used on the U.S. site, WWEShop.com.

 

 

 

Pricing Policy

 

Prices are subject to change without notice. Orders received prior to a price change or after a price change will not be adjusted to reflect the price difference. You will be charged the amount you agreed to pay when you placed the order. If you purchase an item, and it goes on sale after your purchase, unfortunately it is our policy that we cannot credit you the difference.

 

 

Returns & Exchanges

 

Return / Exchange Policy

 

Your complete satisfaction is our primary concern. We want you to be fully satisfied with every item you purchase from WWEShop.com Europe. If you are not satisfied with an item you have purchased, you may return the item within 30 days of delivery for an exchange or full refund of the purchase price, minus shipping, handling or other charges. The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure full credit.

 

All return shipping charges must be pre-paid, and are the responsibility of the customer. We will reimburse you for any/all postage and taxes if the product is defective or an error by WWEShop.com occurred when fulfilling your order.

 

Any WWE-licensed merchandise purchased from a merchant other than WWEShop.com Europe cannot be returned to us for a refund or exchange. You will need to contact the merchant from whom you made your purchase.

 

 

 

Return Instructions

 

  1.     Pack the item(s) securely. All returned products must be in the same condition in which they were received, as well as in their original packaging. Software, video games, videos and audio products must be unopened.
  2.     Circle the items you are returning (see packing slip). Select a reason code from the list (on the return form) and write it next to the item being returned (see packing slip).
  3.     If exchanging the same item(s) for a different size, please indicate new size on packing slip next to the product(s) being returned. Please contact us for any other type(s) of exchange(s).
  4.     Send your package so that it can be tracked.

 

 

Return Your Package To:

 

WWEShop.com Europe Returns

Woodview Road

PAIGNTON

United Kingdom

TQ4 7SR

 

 

Damaged / Defective / Incorrect Items

 

If you receive an item that is damaged, defective or in error, we ask that you please contact our customer service department immediately at 0844 692 1222, 7 days a week from 9h00 – 21h00 GMT.

 

For apparel items, please carefully read the care instructions on the inside label before wear and wash. Any damage due to wear and tear or inappropriate washing is the sole responsibility of the customer.

 

WWEShop.com cannot take responsibility for items received in good condition, but were later damaged while in use.

 

 

Return Exceptions

 

We cannot accept returns on the following merchandise:

 

  • Any personalized or engraved item, such as a customized jersey or engraved title belt
  • Opened media products, such as CDs, DVDs, video games books or magazines
  • Any apparel item that has been used, worn or washed
  • Any Food Item

 

 

Refunds

 

Please allow up to 21 business days to receive a refund for any returned merchandise. Shipping and handling will not be refunded, unless a product is received defective or damaged. Refunds for products will be based on the price paid at the time of your order. Price adjustments will not be considered. Refunds will be issued via the payment method originally used for the purchase.

 

 

Purchases at WWE live events

 

WWEShop.com Europe is unable to accept returns for items purchases at WWE live events. If you have questions about a purchase you made at a show, please send an email to questionsvenuemerch@wwecorp.com