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Returns & Exchanges

 

Return / Exchange Policy

 

Your complete satisfaction is our primary concern. We want you to be fully satisfied with every item you purchase from WWEShop.com Europe. If you are not satisfied with an item you have purchased, you may return the item within 30 days of delivery for an exchange or full refund of the purchase price, minus shipping, handling or other charges. The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure full credit.

 

All return shipping charges must be pre-paid, and are the responsibility of the customer. We will reimburse you for any/all postage and taxes if the product is defective or an error by WWEShop.com occurred when fulfilling your order.

 

Any WWE-licensed merchandise purchased from a merchant other than WWEShop.com Europe cannot be returned to us for a refund or exchange. You will need to contact the merchant from whom you made your purchase.

 

 

 

Return Instructions

 

  1.     Pack the item(s) securely. All returned products must be in the same condition in which they were received, as well as in their original packaging. Software, video games, videos and audio products must be unopened.
  2.     Circle the items you are returning (see packing slip). Select a reason code from the list (on the return form) and write it next to the item being returned (see packing slip).
  3.     If exchanging the same item(s) for a different size, please indicate new size on packing slip next to the product(s) being returned. Please contact us for any other type(s) of exchange(s).
  4.     Send your package so that it can be tracked.

 

 

Return Your Package To:

 

WWEShop.com Europe Returns

Woodview Road

PAIGNTON

United Kingdom

TQ4 7SR

 

 

Damaged / Defective / Incorrect Items

 

If you receive an item that is damaged, defective or in error, we ask that you please contact our customer service department immediately at 0844 692 1222, 7 days a week from 9h00 – 21h00 GMT.

 

For apparel items, please carefully read the care instructions on the inside label before wear and wash. Any damage due to wear and tear or inappropriate washing is the sole responsibility of the customer.

 

WWEShop.com cannot take responsibility for items received in good condition, but were later damaged while in use.

 

 

Return Exceptions

 

We cannot accept returns on the following merchandise:

 

  • Any personalized or engraved item, such as a customized jersey or engraved title belt
  • Opened media products, such as CDs, DVDs, video games books or magazines
  • Any apparel item that has been used, worn or washed
  • Any Food Item

 

 

Refunds

 

Please allow up to 21 business days to receive a refund for any returned merchandise. Shipping and handling will not be refunded, unless a product is received defective or damaged. Refunds for products will be based on the price paid at the time of your order. Price adjustments will not be considered. Refunds will be issued via the payment method originally used for the purchase.

 

 

Purchases at WWE live events

 

WWEShop.com Europe is unable to accept returns for items purchases at WWE live events. If you have questions about a purchase you made at a show, please send an email to questionsvenuemerch@wwecorp.com